Q1: Are you a manufacturer or a trading company? Where is your company located?
A: We are a professional direct manufacturer with independent R&D, production, and after-sales teams. Our production base, CHANGSHU SHI SHOUYU MACHINERY CO., LTD., is situated in Shanghu Town, Changshu City, Suzhou, Jiangsu Province, China. This region is a world-class hub for equipment manufacturing. We enjoy a strategic location with convenient access to Shanghai Port, ensuring efficient global logistics and timely delivery for our international clients.
Q2: How many employees does your company have?
A: Our company maintains a well-structured team of 150 dedicated professionals. The team is composed of:
- 20 R&D Engineers: Specialized in advanced shredding and crushing technology.
- 95 Skilled Workers: Experts in precision manufacturing and equipment assembly.
- 35 Sales & After-sales Specialists: Providing 24/7 technical support and global client services.
Q3: What products can your company supply?
A: SOYU Machinery is a leading provider of integrated solid waste crushing and sorting solutions. We specialize in the R&D, manufacturing, and customization of:
- Shredders: Single-shaft shredders, double-shaft shredders, four-shaft shredders, metal shredders, plastic shredders, paper shredders, and specialized metal chip shredders (for aluminum, iron, and titanium chips).
- Recycling Plants: Comprehensive metal recycling lines, oil filter recycling systems, and more.
Our solutions are widely applied in renewable material recycling, hazardous waste disposal, RDF production, and industrial waste treatment. All equipment is fully customizable to match specific material types and output requirements.
Q4: What is your warranty period and after-sales service policy?
A: We provide a 12-month warranty for all equipment, effective from the date of commissioning. During this period, we provide free replacements for any components with manufacturing defects.
Our comprehensive after-sales support includes:
- 24/7 Technical Support: Available via email, video call, or phone.
- Documentation: A detailed English-version operation and maintenance manual is provided with every machine.
- On-site Services: Professional engineers are available for on-site installation, commissioning, and staff training.
- Spare Parts Guarantee: We maintain a large inventory of spare parts to ensure rapid delivery (typically 3–7 working days for urgent orders).
Q5: What is the lead time for standard and customized equipment?
A: Lead times are managed based on project complexity:
- Standard Models: 45–60 working days upon receipt of deposit.
- Customized Solutions: 45–90 working days, depending on specific structural modifications or capacity upgrades.
- Priority Production: For urgent projects, we offer a priority manufacturing schedule that can reduce the lead time by 10–15 working days.
Q6: Do your products have international certifications?
A: Yes. To ensure smooth customs clearance and operational safety in global markets, all our equipment is certified under:
- CE Certification: Fully compliant with the EU Machinery Directive 2006/42/EC.
- ISO 9001:2015: Quality Management System Certification.
- SGS Inspection: Available upon request for material quality and performance verification.
Q7: What is the minimum order quantity (MOQ)?
A: We offer flexible MOQ options:
- Standard Units: MOQ is 1 unit, allowing clients to verify equipment performance through trial orders.
- Custom Projects: MOQ is negotiable based on project scale. We provide preferential pricing for bulk orders of 3 units or more.
Q8: Can you provide on-site testing for our raw materials?
A: Absolutely. We encourage clients to send material samples (e.g., metal chips, plastic waste, or hazardous materials) to our factory for free shredding tests. We will provide a comprehensive test report including:
- Actual processing capacity and energy consumption data.
- Final particle size analysis.
- High-definition video or live-streamed testingfor clients who cannot visit the facility in person.
