Frequently Asked Questions

A: We are a professional direct manufacturer with independent R&D, production, and after-sales teams. Our production base, CHANGSHU SHI SHOUYU MACHINERY CO., LTD., is located in Shanghu Town, Changshu City, Suzhou, Jiangsu Province, China. The location provides convenient access to Shanghai Port, supporting efficient global logistics and timely delivery.

A: Our company has 150 dedicated professionals, including:

• 20 R&D Engineers: Specializing in advanced shredding and crushing technology.
• 95 Skilled Workers: Experienced in precision manufacturing and equipment assembly.
• 35 Sales & After-sales Specialists: Providing technical support and global customer service.

A: SOYU Machinery provides integrated solid waste crushing and sorting solutions, including:

• Shredders: Single-shaft, double-shaft and four-shaft shredders, as well as metal, plastic, paper and metal chip shredders.
• Recycling Plants: Metal recycling lines, oil filter recycling systems and other customized recycling plants.
• Our solutions are used for renewable material recycling, hazardous waste disposal, RDF production and industrial waste treatment. All equipment can be customized according to material type and output requirements.

A: We provide a 12-month warranty for all equipment from the date of commissioning. During the warranty period, components with manufacturing defects can be replaced free of charge.

Our after-sales support includes:

• 24/7 Technical Support: Available via email, video call or phone.
• Documentation: An English operation and maintenance manual is provided with every machine.
• On-site Services: Installation, commissioning and staff training by professional engineers.
• Spare Parts Support: Urgent spare parts orders can typically be delivered within 3-7 working days.

A: Lead times are managed according to project complexity:

• Standard Models: 45-60 working days after receipt of the deposit.
• Customized Solutions: 45-90 working days, depending on structural modifications and capacity requirements.
• Priority Production: The lead time may be reduced by 10-15 working days for urgent projects.

A: Yes. Our equipment can be supplied with:

• CE Certification: Compliant with the EU Machinery Directive 2006/42/EC.
• ISO 9001:2015: Quality Management System Certification.
• SGS Inspection: Available upon request.

A: We offer flexible MOQ options:

• Standard Units: MOQ is 1 unit.
• Custom Projects: MOQ can be negotiated according to project scale.
• Volume Orders: Preferential pricing is available for orders of 3 units or more.

A: Yes. Customers may send material samples, such as metal chips, plastic waste or hazardous materials, to our factory for free shredding tests.

The test report can include:

• Actual processing capacity and energy consumption.
• Final particle size analysis.
• High-definition video or live-streamed testing for customers who cannot visit the facility.